#Dukcapil registration#
“The collaboration between the Dinas Dukcapil, village registration officers, and the village working group has brought benefits to our community,” Asy ariy, the head of muer village KOMPAK, with the Dinas Dukcapil and Child Protection Agency of West Nusa Tenggara, has helped to establish these working groups, engage village registration officers, provide trainings and develop protocols for these activities. The group generally consists of community leaders and village officials.
Officiated through a village head decree, the working groups assist in overseeing the issuance of legal identity documents in their communities. An elderly citizen received a family card and ID card from a member of the Muer Village Civil Registration Working Group in August 2020 This is being achieved with the support of village registration officers and village registration working groups. The Dinas Dukcapil is working with communities to be able to identify and assist elderly people, persons with disabilities, children and people with limited access to telecommunications to access these services. In its first four months of implementation, over 27,000 legal identity documents were issued using online services in the district. After receiving the documents, new legal identity documents are normally issued within one to three days. Through this service, which was launched in May, the public only needs to send photos of supporting documents to process their legal identity documents. The Dinas Dukcapil provides several numbers that can be contacted via WhatsApp to process family cards, birth certificates, and electronic identity cards. “We are now providing online civil registration services through WhatsApp,” explained Jayakusuma, head of the Population and Civil Registration Office ( Dinas Dukcapil) of Sumbawa district, “This provides people with the ability to obtain legal identity documents despite the pandemic.” This helps to provide citizens with the documents they need to better access social protection programs and other basic services. One innovation has been the adoption of online processing for legal identity documents. The District Government of Sumbawa in West Nusa Tenggara keeps innovating to enable public services to run during the COVID-19 pandemic. The online civil registration services operator of Sumbawa Civil Registration Office is processing requests for family card renewals that come in via WhatsApp
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